Xero
London, UK
Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. As a Lead Design Researcher, you’ll shape and lead impactful qualitative and quantitative research programs that connect cross-functional & senior stakeholders to key customer challenges. Through understanding Xero’s competitive landscape and weaving together connections across studies and customer journey stages, you’ll deliver clear insights and recommendations that inspire change and ensure Xero’s strategies are grounded in a deep understanding of our customers. What you'll do Qualitative research - You'll make use of a broad range of qualitative methods on large and complex projects. You’ll design and conduct...