Mercury - Banking for Startups
New York, NY, USA
Great research is like great architecture—carefully planned, thoughtfully structured, and designed to seamlessly integrate into daily life. At Mercury, we're growing fast, and our ability to deeply understand and integrate user insights into our products is more important than ever. We're looking for a Research Operations Specialist to shape and build foundational frameworks that empower Mercury’s product teams to confidently and effectively conduct their own user research.
This role is strategic, collaborative, and impactful. You'll build smarter systems, champion continuous discovery, and ensure research insights are effortlessly woven into Mercury's everyday decisions.
You will:
Build and manage a robust participant panel and research CRM, ensuring Mercury teams have rapid access to diverse, high-quality participants. Collaborate closely with Finance to oversee incentive programs and budgeting.
Continuously refine Mercury’s research processes, documentation, and...