Apr 06, 2024
Full time
Top Hat Toronto, Ontario
Top Hat's dynamic courseware empowers educators and students by delivering personalized, meaningful and equitable learning in every course. Providing educators with interactive course content, tools, assessment capabilities, and insights in a single, easy-to-use application. Millions of students at 750 leading North American colleges and universities use Top Hat to teach and engage with students before, during, and after class, in both in-person and online education. Are you ready to help us change the future of higher ed and deliver equitable education for millions of students? Top Hat is looking for a Lifecycle Marketing Specialist to create and launch educator and student marketing programs to nurture, acquire and retain existing and prospective customers.   In this role, you will Work with marketing team members to develop and implement programs for email, in-app, and other digital marketing channels for all of our product lines. Develop and execute email...
Apr 05, 2024
Full time
Top Hat Toronto, Ontario
Are you deeply committed to customer satisfaction and driven by achieving results? We're seeking a dedicated Customer Success Manager to play a pivotal role in supporting and expanding our customer base of instructors and students! As a member of our Customer Success team, you'll collaborate closely with other Customer Success Managers and other teams to enhance customer retention and drive growth. Your responsibilities will involve gaining insights into customer needs through data analysis, devising onboarding and retention strategies, and contributing to product development initiatives.   About the Gig: You’ll ensure the successful adoption of Aktiv Learning within universities, colleges, or departments while spearheading customer renewals and growth. You’ll manage and maintain a diverse portfolio of customer accounts, proactively monitoring their activity and addressing their requirements. You’ll cultivate strong relationships with decision-makers to leverage...