Senior Technical Program Manager

  • Loblaw Digital
  • Toronto, Canada
  • Jan 06, 2024
Full time

Job Description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started! To achieve these goals, we are looking for talented and passionate individuals who want to collaborate and solve challenging problems and make significant and lasting impact on Canadians. 

The Impact You'll Make

Technical Program Managers are integral to how we operate and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan; but also ensuring collaboration and enablement amongst our cross-functional teams. Our network of team members are deployed across all our businesses, and strategically placed throughout our shared capabilities. We operate as a unit with a vision focused on bridging functions by making connections, encouraging transparency, communicating facts clearly, and enabling solution-forward ideas.

Manage technical eCommerce initiatives that span across our multi-disciplinary teams (both internal and externally with the broader enterprise). Create and track detailed project plans, manage, and resolve issues and risks, work alongside integrated teams, and communicate status and priorities through succinct updates – helping build and run our businesses, not just manage projects!


What you'll do

  • Lead end-to-end plan and delivery management of technical solutions for business and technology initiatives
  • Enable and cultivate relationship management, partner communication, and management of cross team dependencies, including scoping, planning, prioritization, escalation, capacity planning, and cross-functional alignment
  • Partner and collaborate with product, technology, business, and cross-functional partners to support business objectives through plan definition management, delivery management, proactive resolution of project risks/issues, and cross-functional roadmap efficiencies
  • Drive technical delivery and lead technical program management by bringing teams together to proactively plan and align on strategies that are both interim solutions, and long-term investments


What you'll need

  • Leadership ability handling critical initiatives and the inter-dependencies between multiple workstreams, teams, and outcomes using agile/scrum methodologies while driving clear action and ownership
  • 5 years of experience leading and launching large-scale customer facing eCommerce projects across web and mobile technologies (GCP preferred)
  • Experience mentoring and coaching peers and functional colleagues
  • Strong inter-personal and communication skills including ability to work in a multi-functional environment, communicating with all levels of the organization, and ensuring sound vendor management
  • Experience articulating technical constructs and concepts to non-technical partners

How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.