55 service delivery lead jobs found

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. Xero’s Customer Experience (CX) team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. We have an exciting opportunity for a Service Delivery Lead to join our CX Workforce team, who are responsible for supporting the capacity planning, scheduling and Intraday functions of workforce management for the CX team.  In this combined delivery and people leadership role, you will look after Intraday operations and lead a small, globally distributed team of Workforce Analysts located in...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. Xero’s Customer Experience (CX) team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. We have an exciting opportunity for a Service Delivery Lead to join our CX Workforce team, who are responsible for supporting the capacity planning, scheduling and Intraday functions of workforce management for the CX team.  In this combined delivery and people leadership role, you will look after Intraday operations and lead a small, globally distributed team of Workforce Analysts located in...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. Xero’s Customer Experience (CX) team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. We have an exciting opportunity for a Service Delivery Lead to join our CX Workforce team, who are responsible for supporting the capacity planning, scheduling and Intraday functions of workforce management for the CX team.  In this combined delivery and people leadership role, you will look after Intraday operations and lead a small, globally distributed team of Workforce Analysts located in...

*We are hiring for (2) Positions on a Fixed-Term basis of 12 months each* The opportunity Portfolio Operations – Public Securities (POPS) is responsible for managing the post-settlement lifecycle and investment related data for publicly traded securities. The Senior Associate supports the team in their day-to-day activities, delivery of projects / initiatives and the ongoing transformation of our processes. Who you'll work with The Sr Associate, Portfolio Operations rolls up under the Public Securities Operations team, within the Finance Operations department and the broader Finance Division. Finance Operations is comprised of Global Markets & Data Operations, Private Asset Operations and Public Securities Operations. What you'll do Responsible for accuracy and reasonability of downstream data used in portfolio management, accounting, performance, risk and compliance of publicly traded securities. Oversee that the daily operations are delivered in...

The Opportunity The Engineering Lead, Database is a senior technical role responsible for supporting the introduction and management of database technologies. In this role, the Lead will develop database infrastructure strategy, plans, designs and continuous improvement initiatives, and alongside service providers lead all aspects of implementation. A key responsibility for the Lead will be gathering and translating technical requirements into infrastructure solution designs, developing and optimizing database infrastructure services in a hybrid environment, leveraging infrastructure-as-code to build database services, manage capacity, usage, performance and availability. This role is additionally responsible for relationship management with key vendors and internal partners, managing services, processes and important metrics related to system design efficiency, requirements traceability, customer and partner satisfaction, system design quality and system availability...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About the team In Site Reliability Engineering (SRE), we drive and influence Xero to provide the most reliable experience for our customers. We are a global team based across New Zealand, Australia and the USA.  We combine software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions. Our team builds and implements sophisticated monitoring and remediation toolsets to  support best in class observability, reliability, operational excellence and engineering productivity...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About the role: We're looking for a Team Leader to join our Observability and Tooling team. In this role, you will envision, design, and develop tools and automation that drive the adoption of Site Reliability Engineering (SRE) and Observability principles and best practices across our entire portfolio of services. As a technical leader, you will lead by example—providing hands-on technical direction, mentorship, and guidance to engineers while helping to upskill the team. Your contributions will play a key role in shaping and transforming Xero’s SRE culture. We are seeking a highly technical, hands-on leader with...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. How you’ll make an impact Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. As a Customer Experience People Lead, you will be responsible for leading a group of Customer Experience Specialists and Seniors who are passionate about providing these experiences for both our customers and Xero.  Your team will be providing exceptional support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. How you’ll make an impact Xero’s Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. As a Customer Experience People Lead, you will be responsible for leading a group of Customer Experience Specialists and Seniors who are passionate about providing these experiences for both our customers and Xero.  Your team will be providing exceptional support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About the team Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management. The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response to high severity incidents. They are responsible for building a world class process and ensuring that process matures as the demands of the business grows.  About the roles These positions require experienced SRE professionals with a strong technical...

The opportunity The Engineering Lead, Network Security Tools is a senior technical role that will accountable for introduction of new security and connectivity technology capabilities at Ontario Teachers’. This role is responsible for Network Security Tools strategy, planning design and continuous improvement and works with various service providers to oversee implementation.  Who you'll work with This role is additionally responsible for relationship management with key vendors and internal partners, managing services, processes and KPIs, related to system design effectiveness, requirements traceability, customer and partner satisfaction, system design quality and system availability in order to take proactive actions and deliver expected levels of system capability. What you'll do Defines and manages TI (Technology Infrastructure) controls Research new technologies and prototypes new ideas Manages & executes on evaluation and introduction of...

The opportunity As the Director, Cyber Security, you will be responsible for leading and overseeing the cyber security strategy, architecture, governance, and program delivery for Ontario Teachers' Pension Plan (OTPP), one of the world's largest and most innovative pension funds. You will ensure that OTPP's cyber security posture is aligned with its business objectives , cyber risk appetite, and required cyber security regulatory obligations. You will also foster a culture of cyber resilience and awareness across the organization and its external partners. Who you'll work with You will report to the Managing Director, and Chief Information Security Officer, and lead a team of cyber security professionals. You will partner with business leaders and technology teams across OTPP to provide cyber security guidance, standards, oversight, and support. You will also engage with external stakeholders, such as auditors, vendors, and industry peers, to...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. In this role you will support the GM Assurance in the delivery of the Assurance plan to ensure the Xero business (including subsidiaries) is appropriately positioned through its next exciting stage of growth. The purpose of the role is to provide the Audit and Risk Management Committee of the Board and the Executive team with assurance on key risks including: -...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. About the team Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management. The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. About the team Xero’s Incident and Problem Management team are a part of the Site Reliability Engineering (SRE) organization and are responsible for the build, delivery and ongoing maintenance of robust process and tooling around Incident management. The team is responsible for driving enduring reliability at Xero through robust, consistent and fast response...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place. The team  The Data team at Xero plays a pivotal role in fostering a culture of collaborative, data-driven decision-making, impacting not only our internal teams but also our diverse, global community of small business owners, bookkeepers, and accountants. Our work involves crafting, overseeing, and delivering a broad spectrum of data services. These range from...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About our division: Be at the forefront of empowering small businesses and advisors to thrive! Our dynamic Small Business Growth Division builds innovative solutions dedicated to providing solutions that simplify complexity and drive informed decision-making. From transforming accounting data into clear, actionable insights, best-in-market reporting, to creating seamless and intelligent experiences with integrated platforms, we're building the future of small business management. Our teams work on the foundational suite of services focused on organisations and their data, we evolve key platforms for scalability and...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About our division: Be at the forefront of empowering small businesses and advisors to thrive! Our dynamic Small Business Growth Division builds innovative solutions dedicated to providing solutions that simplify complexity and drive informed decision-making. From transforming accounting data into clear, actionable insights, best-in-market reporting, to creating seamless and intelligent experiences with integrated platforms, we're building the future of small business management. Our teams work on a foundational suite of services focused on organisations and their data, we evolve key platforms for scalability and innovation,...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About our division: Be at the forefront of empowering small businesses and advisors to thrive! Our dynamic Small Business Growth Division builds innovative solutions dedicated to providing solutions that simplify complexity and drive informed decision-making. From transforming accounting data into clear, actionable insights, best-in-market reporting, to creating seamless and intelligent experiences with integrated platforms, we're building the future of small business management. Our teams work on the foundational suite of services focused on organisations and their data, we evolve key platforms for scalability and...

Our Purpose  At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. About our division: Be at the forefront of empowering small businesses and advisors to thrive! Our dynamic Small Business Growth Division builds innovative solutions dedicated to providing solutions that simplify complexity and drive informed decision-making. From transforming accounting data into clear, actionable insights, best-in-market reporting, to creating seamless and intelligent experiences with integrated platforms, we're building the future of small business management. Our teams work on the foundational suite of services focused on organisations and their data, we evolve key platforms for scalability and...