Maple Leaf Sports & Entertainment (MLSE)
Toronto, ON, Canada
As a vital member of our service support team, you will ensure that all parties, clients, and technicians, are supplied with ample information to ensure exceptional customer service. You will liaise between the IT Department and its clients by performing a variety of IT technical support, customer service, and record-keeping tasks. Your dedication, passion, and commitment to teamwork will contribute to inspiring others while fostering our culture of accountability & customer service. Specifically, the Support Technician role is responsible for managing IT incidents reported by internal clients, providing initial support (including investigation and diagnosis of the issue), recording the incident, restoration service where possible, and the assignment of incidents to Level 3 support teams as required. Position Type: Full time 6 Month Contract Field incoming support requests from end users via telephone, e-mail & walk-ups in a courteous manner & log these in the...